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Shipping & returns

Shipping

Standard Shipping

Standard shipping is via UPS Ground. Orders usually ship out in 1 to 2 business days.  We will contact you in the event of a delay. Shipping costs are calculated during the checkout process.

Certain oversized or heavy items require additional shipping charges. Please call us at 847.441.1115 for an estimate.

Expedited Shipping

You may also choose to ship UPS Overnight Air or Second Day Air.  Select "Shipping Type" during the checkout process. Please call us at 847.441.1115 to confirm expedited shipments.

International

At this time, MAZE Home does not accept international orders or payment, or ship outside of the U.S.

 

Returns & Exchanges

You may return or exchange items in their original condition within 14 days of receipt for a full refund, less the initial shipping cost. Returns postmarked after 14 days of receipt of merchandise will not be accepted. Shipping charges will apply to any exchange orders. Custom orders (monogramming, etc.) cannot be returned. Items purchased online may be returned at our retail location at 735 Elm Street, Winnetka, Illinois.

To return an item:

1)  Email MAZE Home at [email protected] for a Return Authorization (RA) number within 14 days of receipt. Please include a brief description of the item(s) and the reason for the return, as well as your name and order number. Items received without an RA number will not be refunded.

2) Once you receive your authorization number, package the items using the original shipping materials or in a manner that ensures safe delivery. Ship the package to:

MAZE Home Store
Attention: RA# 9999
735 Elm Street
Winnetka, IL 60093

3) Upon receipt, we will inspect the items and issue a credit to the card used in the original transaction.

4) Remember, items sent without a return authorization number or postmarked more than 14 days from the date you originally received your order will not be refunded.

 

Sales Tax

Orders shipped to addresses in Illinois will be charged 9% sales tax.

Contact us

Maze Home
735 Elm Street
Winnetka, IL 60093

Phone: 847.441.1115
Fax: 847.441.1119

Email: [email protected]

Instagram: @mazehome
Facebook: MazeHomeStore

 

Retail & Business Hours

Monday through Saturday
10 am to 5 pm Central

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